Due to recent changes in how online payments are made, you may have noticed more online transactions are requiring authentication with your banking provider. This change has affected online donations as well.
When making a pledge on CrowdJustice, your banking provider typically will ask you to verify your payment. How you do this will vary depending on your provider, but please be prepared to take one of the following actions: These verification steps are an essential part of payment security protocols to protect your information and ensure regulatory compliance.
Confirm the pledge via your banking app
Input a one-time code after submitting your payment. You may receive this code via email, text message or phone call
If you do not receive a confirmation code, please contact your banking provider directly, they should be able to offer further assistance.
Online payment issues and support
If you don't have access to online banking or have any further trouble, you may wish to seek help from a trusted friend or family member who can process the transaction securely on your behalf, you can then reimburse them.
If you need any additional support making your pledge please contact [email protected].
Please note that for high-value donations of £5,000 or more, CrowdJustice must complete Enhanced Due Diligence/compliance checks, this may include you providing a copy of your photo ID. This process is confidential and ensures all donations meet the legal and regulatory standards.