Due to recent changes in how online payments are made, you may have noticed more online transactions are requiring authentication with your banking provider. This change has affected online donations as well.
When making a pledge on CrowdJustice, your banking provider typically will ask you to verify your payment. How you do this will vary depending on your provider, but please be prepared to take one of the following actions: These verification steps are an essential part of payment security protocols to protect your information and ensure regulatory compliance.
Confirm the pledge via your banking app
Input a one-time code after submitting your payment. You may receive this code via email, text message or phone call
If you do not receive a confirmation code, please contact your banking provider directly, they should be able to offer further assistance.
Online payment issues and support
If you don't have access to online banking or have any further trouble, you may wish to seek help from a trusted friend or family member who can process the transaction securely on your behalf, you can then reimburse them.
If you need any additional support making your pledge please contact [email protected].
CrowdJustice takes compliance seriously, especially for high-value donations of £5,000 or more, whether from individuals or corporations. Here are the key compliance requirements and procedures:
Enhanced Due Diligence Requirements
For donations of £5,000 or more, CrowdJustice conducts Enhanced Due Diligence procedures. This compliance measure is necessary because the donated funds are sent directly to the lawyer's client account. As part of these checks, CrowdJustice requests identification (ID) documents.
ID Submission for Individual Donations
Individual donors are required to provide a copy of a valid ID for donations of £5,000 or more. This ensures that the platform complies with anti-money laundering regulations through Enhanced Due Diligence. The requested ID is used solely for compliance checks.
ID Submission for Corporate Donations
When corporations make donations of £5,000 or more, CrowdJustice also requires an ID, which could either belong to the corporation’s representative or donor. This is similarly used to fulfil the obligations of Enhanced Due Diligence practices for regulatory compliance.
Privacy and Data Usage Assurance
Rest assured that all ID documents submitted for compliance checks are:
Used exclusively for internal compliance purposes related to anti-money laundering.
Kept private and not shared with any third parties.