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Onboarding verification for charities/non-profits FAQs
Onboarding verification for charities/non-profits FAQs
Maeve Storey avatar
Written by Maeve Storey
Updated over a week ago

We’ve already received funds via CrowdJustice, why do we need to provide further information?

We are changing the structure of our organisation, which means that we will need to re-onboard all the law firms that we work with. In order to continue to receive payment from CrowdJustice campaigns, you will need to provide further information required by our FCA-regulated payment processor, Stripe.

How do you store the information requested?

CrowdJustice does not store the additional KYC information that you provide, this is uploaded directly to Stripe. Stripe uses best-in-class security tools, is certified to a PCI Service Provider Level 1 and uses HTTPS and HSTS for all services. Full details about Stripe’s security tools and practices can be found here.

How does this affect donations made towards my clients’ cases on CrowdJustice?

As long as you provide the information needed within 14 days of receipt of our email request, this will not affect your ability to receive donations.

All you need to do is take 10-15 minutes to provide Stripe with the necessary information by following the steps outlined here. If you do not fill out the information before the deadline, we may have to pause donations on your campaign.

Who can I contact if I need help?

Please email [email protected] with the subject "STRIPE" and we will get back to you ASAP.

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